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Utility partners

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We’re advancing the utility industry by helping all market players access the data and market intelligence they need to ensure their energy clients’ success.

Modernizing the CIS to facilitate a small utility’s big dream to improve the customer experience

My Account

Submitted by Sara Fortin on

Key takeaways

  • A West Coast utility wished to move from an outdated customer information system (CIS) to a modern technology platform to improve internal processes, enhance customer engagement, and provide an excellent customer experience.
  • E Source provided thorough project management and leadership services using its NavigateOne™ methodology, helping the utility evaluate vendors, procure a software-as-a-service (SaaS) solution, and implement it.

Upgrading a CIS and MDMS to provide an evolved, reliable, and efficient customer experience

My Account

Submitted by Sara Fortin on

Key takeaways

  • A southern municipality wished to upgrade its outdated customer information system (CIS) and meter data management system (MDMS) to meet customers’ ever-evolving needs and growing demand for reliable and efficient services.
  • Using its proven NavigateOne™ methodology, E Source worked alongside the municipality to seamlessly guide the entire process, thoroughly assessing the utility’s needs and helping it choose the best vendors and solutions for the project.

Ensuring a smooth AMI rollout with QA

My Account

Submitted by Sara Fortin on

Key takeaways

  • Because of technology and staff limitations, a California water utility struggled with planning and implementing a QA program during its advanced metering infrastructure (AMI) rollout.
  • Knowing the importance of fieldworker safety and a smooth meter installation process, the utility decided to find an implementation support partner.

Procuring a reliable network-as-a-service vendor to support an AMI implementation

My Account

Submitted by Sara Fortin on

Key takeaways

  • WaterOne—Water District No. 1 of Johnson County, Kansas—needed a new advanced metering infrastructure (AMI) system and wondered if procuring a network-as-a-service (NaaS) vendor would reduce the cost, time, and resource requirements compared to owning and maintaining an AMI network in-house.

Modernizing a large meter program with AMI deployment

My Account

Submitted by Sara Fortin on

Key takeaways

  • A West Coast utility updated its large water meter installation standards, but it struggled to navigate the costly process of upgrading and replacing its meters in the field.
  • E Source worked closely with the utility and the advanced metering infrastructure (AMI) installation vendor to evaluate the current condition of all meters and provide recommendations for the application and revenue recovery of outdated meters.

CIS transformation and automated performance testing with the City of Roseville

My Account

Submitted by Sara Fortin on

Key takeaways

  • The City of Roseville, California, wanted to transform its customer information system (CIS) to keep up with customers’ expectations of quick and efficient service. (0:48)
  • The utility partnered with E Source for the CIS implementation to ensure a seamless transition and go-live. (1:40)

CC&B application upgrade and migration

My Account

Submitted by Sara Fortin on

Key takeaways

  • One of the nation’s largest investor-owned utilities wanted to improve its customer care and billing (CC&B) system’s disaster recovery capabilities and performance
  • E Source’s expertise and deep understanding of the existing systems saved the utility $7 million in cost and improved the CC&B system’s efficiency and reliability

Within scope, under budget, and on time: How Citizens Energy Group implemented a new CIS without skipping a beat

My Account

Submitted by Sara Fortin on

Key takeaways

  • Citizens Energy Group needed to transform and modernize its legacy customer information system (CIS) and sought guidance from a consultant with vast industry knowledge and deep technology understanding.
  • Citizens partnered with E Source Solution Services and, using the NavigateOne™ methodology, confidently navigated the assessment, procurement, and implementation stages.
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