Most recent content on this topic
Business customer interest in energy-related products and services
Lane Ginsbern, Daniel Doutre
In an increasingly competitive marketplace, it's imperative for utilities to generate revenue by offering additional products and services to business customers. In this report, we analyze data from our Business Customer Satisfaction Studies to gauge customers interest in a variety of offerings.
How can we prepare our contact centers for solar and electric vehicle demand?
Keenan Samuelson, Lauren Potter
Check out this Ask E Source answer for tips on preparing your contact center for an increase in solar and electric vehicle (EV) customer demand. We recommend using customer-friendly language, including solar and EV options on the IVR menu, developing a knowledge base, and more.
E Source answer
How can you communicate support for solar while being realistic about its costs?
Is there a way to tout your utility's support for solar without turning customers off by explaining the overall system costs? We share insights from our research into customer perceptions of their utility's support for solar, solar website best practices, and what messages resonate with customers.
E Source answer
Innovation Showcase: Focus on Omega Grid
Alanya Schofield | December 11, 2018
Don't miss the next presentation in our Innovation Showcase series. Learn about Omega Grid, a blockchain software company that turns any grid into an open and safe marketplace that enables customers and devices of all sizes to earn rewards for changing their energy usage during pricing events.
What Products Are Available for Utilities to Share Solar Energy Data with Customers?
Monali Mujumdar | November 29, 2018
Are you looking for creative ways to share solar data with your customers? We provide examples of monitoring devices utilities can use to let their customers know how much power their solar panels are producing.
E Source answer
How to Evolve Your DSM Portfolio in a DER World
Alanya Schofield | September 12, 2018
Learn about the evolution of utility demand-side management programs as they shift from a focus on traditional efficiency to the integration of distributed energy resources. Join this web conference to find out the steps you need to take to successfully navigate this transition.
DER Portfolio Innovation Working Group: Preworkshop Call
Alanya Schofield | October 3, 2018
If you're attending the DER Strategy Working Group Meeting: Driving Innovation in Your Customer Portfolio at the E Source headquarters in Boulder, CO, October 16–18, 2018, you won't want to miss this pre-workshop call. We’ll set expectations for the workshop and share background material.
2018 Utility DER Strategy Benchmark: Key Findings
Alanya Schofield | August 16, 2018
Join us to hear key findings from the E Source 2018 Utility DER Strategy Benchmark, a survey of more than 35 US and Canadian utilities’ current and anticipated future approaches to distributed energy resources.
The future of farming: Current developments in indoor agriculture
Bryan Jungers | July 26, 2018
Farmers are increasingly moving their operations indoors. From vertical farms in urban environments to warehouses full of cannabis or fully automated greenhouses, agriculture as we know it is being revolutionized. Come learn more about the current developments in this exciting industry.
Innovation Showcase: Focus on Virtual Peaker
Matthew Burks | June 19, 2018
This second presentation in the Innovation Showcase series of the E Source Utility Innovation Partners Program features Virtual Peaker, a real-time control system in the cloud that operates and optimizes any smart device.