Most recent content on this topic
Go with the Flow: Visions for Connected Water Heaters
Controlling your customers’ water heaters can provide grid benefits with minimal customer impact, but utilities are just beginning to unlock their potential. In this Forum session, we discussed innovative approaches to water heater load management and explored the value these programs deliver.
Charting a Course for Utility Voice Assistant Development
Smart speakers have become one of the most quickly adopted consumer electronic devices of all time. Come learn about our latest research into the topic and hear about a new study designed to help you take the next steps with virtual assistants.
How Are Utilities Using Alexa Skills to Connect with Customers?
As virtual voice assistant devices such as Amazon's Alexa become more common, several leading utilities have created skills that allow customers to check their account balance, pay their bill, or get energy-efficiency tips. Learn how you can use voice-controlled technologies to help your customers.
What Canadian Customer Insights Does E Source Offer?
Which of your customers want an electric car? What are their communication preferences and online behaviors? The E Source Canadian Residential Customer Insights Center answers these questions and many more. Join this web conference to learn what consumer insights you can access through this tool.
Virtual assistants can help utilities find their voice
The market for smart speakers and virtual assistants is booming. For utilities, voice-control devices are worth paying attention to because of the smart home interconnectivity they enable as well as the unique marketing and communications opportunities they provide.
Innovation Showcase: Focus on Virtual Peaker
This second presentation in the Innovation Showcase series of the E Source Utility Innovation Partners Program features Virtual Peaker, a real-time control system in the cloud that operates and optimizes any smart device.
Innovation Showcase: Focus on ConnectDER
This first presentation in the Innovation Showcase series of the E Source Utility Innovation Partners Program features ConnectDER products, which the company promises will reduce logistical issues during solar and other distributed energy resources installation.
Educating US Customers About the Benefits of HEM
US utilities have an opportunity to educate customers who are interested in home energy management (HEM) on the potential benefits of the smart home, including the ability to monitor and reduce their energy use. Our infographic explains which customers to target and how to reach them; check it out!
SCE’s 3 Cs of Smart Thermostat Program Success
In this video, David Kaintz, Southern California Edison’s senior manager of new product development, describes how the utility built its Save Power Day Incentive Plus smart thermostat program with the customer and three Cs in mind: comfort, choice, and cost.
Residential Customers' Interest in Energy-Related Products and Services
Utilities are diversifying their product offerings beyond electricity and gas to include behind-the-meter technologies, connected home devices, and efficient appliances. This infographic covers which product lines have the most opportunity and reveals customers' communication preferences.