Research shows that survey response rates are declining. But that doesn’t mean voice-of-the-customer (VOC) feedback is getting sparse. But it presents a new challenge, and utilities seeking feedback might have to get a little creative with their sources.

Happy New Year! This time of year often finds us reflecting on the year before and identifying areas of growth and improvement. But a new year also brings a lot of opportunities to make changes, set new goals, and start anew. As we gear up for another year of helping utilities tackle challenges head-on, we wanted to share a list of New Year’s resolutions that every utility should consider in 2024.

Bring it on, 2024—we’re ready for ya!