Equity is at the nexus of the relationship between customers living in frontline communities and their local utility. And findings from two of our E Source Affordability and Equity annual surveys emphasized that point. The surveys aimed to probe further into what frontline customers and communities need and want from their relationship with their utility and investments in clean energy.

More than 60% of low- and moderate-income (LMI) households in the US face a high energy burden, with some paying more than 20% of their income on their utility bills. Many LMI customers report trouble paying their bills or forgoing other household needs to pay their bills, with almost a third experiencing disconnections or accumulating debt to their utility providers.