Demand-Side Management Service
Most recent content on this topic
The demand-side management customer journey for income-qualified customers: An E Source multiclient study
Ben Nathan | March 26, 2025
Join us to learn about a new multi-client study that uses customer journey mapping to better understand and improve the income-qualified customer experience of demand-side management (DSM) programs.
Online event
What do your residential customers think about electrification?
Liza Minor, Paige Martin Cox | October 29, 2024
The E Source Residential Electrification Survey explores customer interest, readiness, and knowledge around electrification technologies. Learn what homeowners think about fuel-switching, what they understand about electrification, and what motivates them to buy new technologies.
Ebook
E Source Forum 2025
October 6, 2025
Learn more and register for the 2025 E Source Forum.
In-person event
Which customers are likely to buy an EV within the next five years?
Paige Martin Cox | April 25, 2024
Utilities need to know more about future EV buyers to design effective marketing campaigns that reach them. Our latest report delivers insights on the next wave of EV buyers.
Report
The largest cost drivers in a water AMI project
Athens Silaban, Elijah Lujan | April 17, 2024
In this E Source webinar, we’ll explore what water utilities need to consider when upgrading a metering system to advanced metering infrastructure (AMI). Topics will include pricing AMI deployment and best practices for location surveying.
Online event
The power within: Understanding the switch from nickel manganese cobalt to iron phosphate for grid storage applications
Shawn Wasim | March 28, 2024
Learn why battery chemistry is changing from the widely used nickel manganese cobalt to iron phosphate for grid storage. We’ll dive into the implications of this regarding costs, system safety, lifetime, and other key factors to help advise customers on how to prepare for these changes.
Online event
How to communicate to customers about wildfire risk and prevention
Liza Minor, Tom Lienhard | March 7, 2024
Learn how you can improve customer experience and reduce wildfire risk by openly communicating with your customers about your utility’s wildfire safety plans. Show customers what you’re doing to prevent fires and empower customers to do their own wildfire mitigation and preparation.
Report
Key highlights and memorable moments from the 2023 Forum
Sara Patnaude | December 12, 2023
The engagement and enthusiasm that was seen at the E Source Forum 2023 reaffirmed our industry’s dedication to continuous improvement and customer-centric innovation. In case you missed it, here are some highlights from the event.
Newsletter
