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Achievements in Customer and Employee Experience: 2026 honorees

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Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive workplace for their employees with the E Source Achievements in Customer and Employee Experience. We also recognize and celebrate the work smaller utilities do to provide quality experiences to their customers and award our top-scoring utility website in the E Source 2026 Website Benchmark.

Utility Ad Awards Contest winners 2026

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An independent group of judges selected the winners based on message, creativity, results, call to action or brand connection, and overall impression. We honored the winners at a special awards session at the E Source Forum 2026.

Business Customer Insights Center

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Make smart decisions by better understanding your customers

Subscriber? Go to the tool

Energy AdVision

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Subscriber? Go to the tool!

With E Source Energy AdVision, you can search through a collection of utility marketing and communication campaigns and compare your campaign key performance indicators to utility industry benchmarks

This interactive tool includes a searchable database of campaigns and a dashboard of metrics and insights that help you:

Utility Ad Awards

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The E Source Utility Ad Awards is the energy industry’s largest and most comprehensive competition, attracting hundreds of entries. Our goal is to recognize and reward creative excellence in utility marketing and communications.

The 2026 Utility Ad Awards submission period was April 1, 2026, and ended on May 29, 2026.

Submissions are now closed

Achievements in Customer and Employee Experience: 2025 honorees

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Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees with the E Source Achievements in Customer and Employee Experience. We also recognize and celebrate the work smaller utilities do to provide quality experiences to their customers and award our top-scoring utility website in the E Source 2025 Website Benchmark.

Social media roundup: Q4 2024 trends from the top-performing utility posts

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Utilities should be tracking social media metrics to understand:

  • How often people interact with their content.
  • How interested people are in their content.
  • How familiar their audience is with utility products, programs, and services.

To stay on top of trends, we monitor over 150 utility social media accounts across the US and Canada and publish a monthly report for members of certain E Source subscriptions. We also publicly highlight some social successes in a quarterly blog post.

Market research studies

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What we’re working on

This timeline outlines the plan for our 2026 market research projects and dashboards. More information about the studies is available from the topical sections below.

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