The five design imperatives
Trying to figure out how to refresh your existing residential customer portfolio? Struggling to increase program enrollment numbers or actively engage existing participants?
Energy in the context of low-income customers' lives: Insights from E Design 2020 ethnographic research
NOTE: This event has already taken place. See below for recording, event description, and link to download the presentation slides.
Breaking down barriers to innovation
Have you ever brought a new idea to your utility only to run into these responses?
- Our legacy system prevents us from doing that
- We tried that XXX years ago, and it didn’t work
- But we’ve always done it this way
- Regulators would never approve that
If these responses sound familiar, that’s because these are some of the barriers that your utility peers wrote on the Wall of Excuses at the most recent E Source E Design 2020 conference: Powering What’s Next for the New Energy Consumer.
E Source Hosts Executive Roundtable for Customer Innovation on April 16 in Boston
What are utilities doing to plan for the wants and needs of their future customers? To help answer this question, E Source is holding its annual Executive Roundtable for Customer Innovation in Boston on April 16, 2019. This meeting for the executive leadership of utilities’ customer-facing departments provides participants with the opportunity to hold frank, closed-door discussions with their peers.