Filomena (Fil) Gogel leads the management consulting division at E Source. Fil’s experience ranges from leading complete turnarounds of customer services operations to customer experience (CX) consulting. Prior to joining E Source, Fil held leadership roles at Public Service Electric & Gas (PSE&G) and Pacific Gas and Electric Co. (PG&E). She led the transformation of call center operations at both utilities; her changes resulted in top-quartile performance in cost and service quality. Her consulting background crosses several industries, include healthcare and life sciences. At KPMG LLP and Capgemini, she led customer services optimization projects; helped clients create, redesign, and implement their customer experience strategies; and assisted clients with sourcing strategies, contracting and transitioning to outsourced operating models. Her clients value her ability to help them create strategic visions; she excels at translating those visions into tactical execution to help her clients achieve their business objectives.

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Applying an Audience of One approach to better understand and serve LMI customers

Filomena Gogel
December 1, 2022

The E Source Audience of One approach helps utilities build relationships with customers on an individual basis, connecting the right programs to the right audience by understanding behavior. Join us to see how we used this approach to design solutions for low- and moderate-income (LMI) customers.