Filomena Gogel
Topical Expertise
Customer engagementCustomer experience (CX)Strategy
About the Author
Filomena (Fil) is an accomplished executive who has helped Fortune 500 companies achieve top-quartile results in key customer measures. Her experience includes operational turnarounds, large-scale outsourcing engagements, and tier-one consulting work focused on customer engagement and operations. Fil is dedicated to delivering solutions that drive measurable results for E Source clients. This, along with her passion for creating a customer-centric and employee-empowered culture, has driven her professional success.