Filomena (Fil) Gogel leads the management consulting division at E Source. Fil’s experience ranges from leading complete turnarounds of customer services operations to customer experience (CX) consulting. Prior to joining E Source, Fil held leadership roles at Public Service Electric & Gas (PSE&G) and Pacific Gas and Electric Co. (PG&E). She led the transformation of call center operations at both utilities; her changes resulted in top-quartile performance in cost and service quality. Her consulting background crosses several industries, include healthcare and life sciences. At KPMG LLP and Capgemini, she led customer services optimization projects; helped clients create, redesign, and implement their customer experience strategies; and assisted clients with sourcing strategies, contracting and transitioning to outsourced operating models. Her clients value her ability to help them create strategic visions; she excels at translating those visions into tactical execution to help her clients achieve their business objectives.
Filomena Gogel
Senior Vice President, Management Consulting
Topical expertise
Customer engagement
Customer experience (CX)
Strategy
Content by this author
Applying an Audience of One approach to better understand and serve LMI customers
December 1, 2022
The E Source Audience of One approach helps utilities build relationships with customers on an individual basis, connecting the right programs to the right audience by understanding behavior. Join us to see how we used this approach to design solutions for low- and moderate-income (LMI) customers.