The best of today’s contact center technologies and where the industry is moving

During this webinar, Tim Montgomery, a 30-year contact center veteran, will provide an overview of the current state of contact center technologies and explain where the industry is headed. We’ll focus on the operational impacts and benefits of today’s technologies and help utility contact centers get creative when developing plans for near- and long-term call center technology investments.

We’ll cover:

• Interactive voice response (IVR) systems, intelligent virtual agents (IVAs), and bots
• Robotic process automation
• Work-at-home learning and coaching
• Omnichannel integrated with AI

Questions about this event? Send us a message.