Improving your CX strategy: Findings from the 2024 Customer Experience Survey
July 16, 2024 | 10:00 am - 11:00 am EST
NOTE: This event has already taken place. See below for event description.
The E Source Customer Experience Survey explores how utilities are managing customer experience (CX). Join us for the latest insights from the 2024 study as we dive into the results and highlight top trends in CX management.
Topics include:
- Which CX metrics utilities are using
- How utilities are collecting customer feedback
- How utilities are capturing feedback from employees on the customer experience
- How utilities are prioritizing CX initiatives
Speakers:
Jordan Ellison, Senior Analyst, Market Research, E Source
Eryc Eyl, Senior Solution Director, Customer Experience, E Source
Who should attend:
Any utility that participated in the 2024 Customer Experience Survey or any member of the E Source Customer Experience Strategy Service who’s interested in comparing their CX strategy to other utilities’.
Interested in this event but can’t attend? Register anyway and we’ll notify you when the presentation and recording are ready for on-demand viewing. Questions about this event? Send us a message.