Improve credit and collections operations

July 24, 2024 | 2:00 pm–3:00 pm EDT

More utilities are facing challenges with their credit and collections operations. The traditional approaches to keeping customers current and out of debt aren’t working as intended. In this webinar, we’ll discuss innovative approaches for improving your credit and collections efforts and arrears management. We’ll also share insights into the shifting consumer landscape.

Potential topics include:

  • Industry trends for credit and collections
  • Alternative approaches to arrears management programs
  • How consumer debt has evolved after the pandemic


Bob Cooke, Executive Consultant, Management Consulting, E Source
Jeffrey Daigle, Managing Director, Management Consulting, E Source

Who should attend:

Utility staff who are interested in learning more about the industry trends and best practices surrounding credit and collections and arrears management.

Interested in this event but can’t attend? Register anyway and we’ll notify you when the presentation and recording are ready for on-demand viewing. Questions about this event? Send us a message.