Devin Fink works closely with our members to help them maximize their business customer relationships. He conducts member training and onboarding, manages market research projects, and publishes research on account-management trends and best practices across industries. Devin’s background is in program implementation and evaluation for commercial and industrial sectors; he also has experience in helping key account customers develop and execute strategic energy management plans and efficiency upgrades. He holds a BS in environmental science and geology from Northeastern University.

Content by This Author

Partnering with Business Customers That Are Going Renewable

Devin Fink
November 13, 2019

Utilities have to figure out how they can best help their largest business customers achieve sustainability, renewable, and clean energy goals. After our 2019 Forum panel discussion, we talked to Chris Conrad from Xcel Energy to learn more about the utility’s efforts.

Are You Equipped to Support Business Customers With Sector-Specific Content and Energy Advice?

Devin Fink
November 5, 2019

Are you ready to transform your business customer operations? E Source Business Energy Advisor provides a one-stop shop for sector-specific energy advice and gives you another channel for improving engagement with your business customers while also promoting energy efficiency programs.

What Do We Need to Know About Working with RE100 Customers?

Devin Fink
July 22, 2019

Companies that have committed to using 100% renewable energy by joining the RE100 present an exciting challenge for utility account reps. Learn how these important customers differ from a typical key account and what you need to know to help them meet their energy goals.

Essential Online Resources for Your Business Customers

Devin Fink
May 14, 2019

Looking for online resources for business customers? Does your business contact center staff need industry expertise? Is your marketing team looking for new ways to engage with commercial customers? Business Energy Advisor has you covered.

Charting a Path to Business Customer Satisfaction

Devin Fink, Daniel Doutre
March 6, 2019

The wants and needs of business customers are always shifting, and when it comes to delivering and managing energy, priorities can evolve rapidly. We've compiled six insights to help you make sure you're meeting your business customers' expectations.