Insight
Standout CIS transformations start with clarity, not just technology
A customer information system (CIS) transformation is never just a technology project. It influences vast and varied utility domains, from billing and payments to field work, digital self-service, employee workflows, vendor coordination, and data quality. All told, a high-performing CIS is the
Shoring up a CX bulwark: How E Source helped Central Hudson’s contact center thrive
For utilities working to improve their customer experience, it is easy to focus first on digital channels. Mobile apps, online accounts, alerts, and self-service tools all matter for their cost-saving, real-time appeal. But as Jeffrey Daigle from E Source emphasized at IUCX in Tampa this