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Jay Magee, APR

About the Author

Jay Magee, APR, is a marketing lead at E Source, where he helps connect utilities to solutions that improve their operational performance. A veteran communications leader, he brings deep experience in digital engagement, corporate communications and B2B marketing from diverse industries, including utilities, healthcare and enterprise software. 

Insight

How are utilities staffing and operating contact centers?

Shoring up a CX bulwark: How E Source helped Central Hudson’s contact center thrive

For utilities working to improve their customer experience, it is easy to focus first on digital channels. Mobile apps, online accounts, alerts, and self-service tools all matter for their cost-saving, real-time appeal. But as Jeffrey Daigle from E Source emphasized at IUCX in Tampa this April,
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