Ellen Thommesen
Topical Expertise
Corporate communicationsEmail marketingExternal communicationsInternal communicationsOutage communicationsSafety communicationsSocial mediaVoice of the customer (VOC)
About the Author
Ellen Thommesen helps utilities improve customer engagement and experience through data‑informed communications and marketing strategies. With more than a decade of experience, much of it in the utility sector, her work focuses on bringing customer insight and performance data into program design and engagement planning. Prior to joining E Source, Ellen led communications and public affairs initiatives at Colorado Springs Utilities, supporting digital strategy, customer outreach, and crisis communications.