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Chris Peters

Topical Expertise Contact center operationsCustomer engagementCustomer experience (CX)External communicationsMarketing messaging
About the Author

Chris Peters helps utilities improve contact center operations, customer experience, and marketing effectiveness through data‑driven research. His work focuses on translating customer and operational data into practical insights that support decision‑making and performance improvement. Chris regularly contributes research findings through reports, webinars, and live presentations for E Source members.

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