What you can do now to help your vulnerable customers make it through COVID-19

Key takeaways

  • COVID-19 will greatly affect your most vulnerable customers because they’re predominantly employed in service jobs and have little savings.
  • Utilities are suspending disconnections, late fees, and penalties for nonpayment, but they can do more.
  • Work with food banks, local community organizations, and consumer protection agencies to advocate for your low-income customers.
  • By protecting your most vulnerable customers now, you can demonstrate your long-term commitment to energy equity.

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