Why hybrid residential direct-install programs work during COVID-19 and are here to stay

Key takeaways

  • At the beginning of COVID-19, some utilities designed a hybrid virtual audit program to maximize safety and energy savings. In a hybrid program, customers get a virtual audit and then a contractor comes to install efficiency measures.
  • The utilities we interviewed for this report plan to continue offering this hybrid program model after the pandemic to increase participation and reduce program cost.
  • These utilities are increasing program uptake through targeted marketing and maximizing the impact of virtual audits by gathering data about the home ahead of time.
  • Contractors are benefiting from the hybrid approach because they have been able to stay in business and the utilities have given them more flexibility to install additional measures during home visits.
  • Using virtual audits is helping these utilities reach customers faster and save money.

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