online event

Minimizing customer disconnects as shutoff moratoriums end

January 12, 2021 | 9:00 am - 10:00 am EST

Mandated disconnection moratoriums are expiring across the US and Canada, and utilities are beginning to resume disconnections for nonpayment. With COVID-19 still raging and customers still struggling financially, what can you do to help them avoid a shutoff at such a crucial time?

You’ll learn:

  • The strategies utilities have used to reintroduce disconnects for nonpayment
  • How to help customers make payments and set up payment arrangements effortlessly
  • How to help customers get payment assistance and deepen ties to community organizations
  • How to improve the customers’ collections experience

Speakers:

Jeffrey Daigle, Managing Director, Management Consulting, E Source
Lisa Schulte, Senior Analyst, Customer Engagement Solutions, E Source

Questions about this event? Email us.