Most recent content on this topic
Evaluating Emerging Technology Using Journey Mapping
Jeffrey Daigle | March 14, 2018
Journey mapping is one of the most powerful tools in the customer-experience realm, but other departments can benefit from this tool. Join E Source as we explore how journey mapping can improve your emerging technology evaluation process.
Journey Mapping Your Demand-Response Programs
Jeffrey Daigle | February 14, 2018
Journey mapping is one of the best tools within the customer experience realm, and it offers benefits to other organizations within the utility. Join E Source as we explore a demand-response journey from the customer's perspective and identify areas to improve.
Eight Strategies for Engaging Trade Allies
Jordan Whiddon, Charles Framularo | December 21, 2017
From continuing education and dedicated websites, we cover everything you need to ensure your trade ally programs are meeting contractors' needs.
E Source Completes Comprehensive Utility DER Strategy Benchmark Study
Kym Wootton | November 16, 2017
This press release shares key findings from the 2017 E Source Utility DER Strategy Benchmark study.
An Eye-Opening Customer-First Experience: E Design 2020 NextGen Workshop
Adam Maxwell | November 8, 2017
In October 2017, we hosted 50 utility innovators for the E Design 2020 workshop. Learn about our three-day approach to stepping into the customers’ shoes through design thinking. For years, utilities have said “We need to become more customer-centric,” and design thinking can accomplish this goal.
Educating Canadian Customers About the Benefits of HEM
Rachel Cooper | November 7, 2017
Canadian utilities have an opportunity to educate customers who are interested in home energy management (HEM) on the potential benefits of the smart home, including the ability to monitor and reduce their energy use. Our handy infographic explains which customers to target and how to reach them.
The future of utility customer experience
Keenan Samuelson | December 14, 2017
Customer expectations are expanding. Yesterday’s future technologies are today’s realities. Through this web conference, you'll unearth the implications of a shifting competitive landscape that will alter the customer experience you need to deliver.
Forward-Thinking Utilities Gather to Begin Creating the Customer Portfolio of the Future
Kym Wootton | October 24, 2017
This press release shares the results of the E Source E Design 2020: NextGen Workshop and presents next steps for the initiative.
Innovative Approaches to Customer Experience and Employee Experience
Jeffrey Daigle | October 11, 2017
During the first half of 2017, we asked utilities across North America to share their achievements in utility customer and employee experience. Check out some of the best submissions.
E Source Forum 2023
September 19, 2023
Stay tuned for more information on the 2023 E Source Forum.