Curated track resources

Welcome to the E Source Forum!

Got a minute? Check out the links below, curated to the six Forum tracks and this week’s most important topics. If you’re on the go, bookmark this page to come back to on a break or later in the evening!

Customer experience (CX)

• Customer experience strategy service
• Achieving customer satisfaction goals with a deliberate approach to customer experience investments
• Use CX principles to create a customer-focused decarbonization strategy
• How PG&E applied findings from the E Source Website Benchmark study to achieve digital equity

Marketing and communications

• Utility Marketing Strategy Assessment
• Residential marketing service
• Corporate communications service
• Business marketing service