Creating a self-service strategy that drives customer satisfaction
April 20, 2022 | 10:00 am - 11:00 am EDT
Join us for the first in a series of exclusive exchanges for members of the E Source Customer Experience Strategy Service, where you can connect with your peers on various hot topics in the realm of utility customer experience (CX).
This is an E Source exchange. It’s an online conversation where you can share ideas on specific topics with other utility professionals. In this exchange, we’ll bring together utility peers to discuss self-service as a strategy for improving customer satisfaction. We’ve heard from members that self-service is a top focus for 2022, and we want to discuss how your utility is incorporating self-service into your larger CX strategy. We’ll share E Source data on customer preferences for self-service to start the discussion.
Potential topics include:
- Self-service journeys that have the most impact on satisfaction
- Tactics to drive customer behavior change and increase usage of your self-service offerings
- Recent self-service successes and projects you’ve been working on
Moderators:
Eryc Eyl, Senior Solution Director, Customer Experience, E Source
Lisa Schulte, Senior Analyst, Customer Engagement Solutions, E Source
Who should attend:
Members of the E Source Customer Experience Strategy Service who are interested in self-service strategy, and who want to participate in recurring exchanges with other CX professionals.
Interested in this event but can’t attend? Register anyway and we’ll notify you when the presentation and recording are ready for on-demand viewing. Questions about this event? Send us a message.