E Source Blog
Welcome to the E Source Blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
Are you ready for the E Source Forum? In just a few days, the E Source conferences team will be heading to the Hyatt Regency Denver at the Colorado Convention Center to start prepping for your arrival! So as I sit down to review my last-minute checklists, I thought I’d share a few tips so you’re better prepared for your time in Denver.
The E Source tech team is full of energy geeks, so energy-efficiency gadgets in trendy packaging really get our motors going. That’s why we’ve been watching smart thermostats with such enthusiasm. As this technology develops, we’ve seen some battles break out between vendors fighting to be the best on the market.
The upcoming switch~ event on October 2 in Boulder, Colorado, comes at a special time: the last day of the 2014 E Source Forum. Let’s celebrate an end to the four days of unparalleled energy discussion and networking that couldn’t happen without our dedicated members and staff.
I recently returned from the 2014 ACEEE Summer Study on Energy Efficiency in Buildings in Monterey, California. The conference slated more than 10 concurrent sessions every day for a full week; I attended several talks that offered tidbits and insights I found particularly interesting.
Solar is constantly presented as a battle between the solar industry—which represents the people’s general collective—and the huge, greedy utilities. We’ve all heard that now-familiar slogan: “They tax the sun!” When an issue is framed in such emotional language, it’s really difficult for individuals to step back so they can make their own decisions.
The idea seemed so simple: “We’ll continually find the best emerging energy-efficiency technologies and incorporate them into our demand-side management programs.” We don’t know who exactly said that, but we remember numerous demand-side management (DSM) program visionaries saying similar things during the industry’s early years. But if utility DSM programs are going to grow and overcome the inertial drag of ever-rising codes and standards, utilities need to constantly add new technologies to their portfolios. Like so many good ideas, this one turned out to be much harder than anyone thought it was going to be.
There are many heralds of the changing season: The splendid debut of chrysanthemum blooms. An overabundance of football paraphernalia, including Sir Purr (who—let’s admit it—is the best-named mascot ever). Shorter days. And—my personal favorite—cooler nights. But for me and many of my counterparts here at E Source, the most telltale sign that fall is upon us is the E Source Forum. Where else can you mingle with people who not only understand but are interested in (!) strategic energy management initiatives or the potential gas energy savings of new laundry technologies like polymer beads?
Have you ever sat in the office of an energy-efficiency engineer and wondered what’s in those nondescript reports filling the shelves? They’re probably technical studies of customers’ facilities, outlining in detail the costs and savings of efficiency opportunities in those buildings. But these analyses are often not used by customers because the amount of information within them is overwhelming, leaving end users with questions about where to start on their path to efficiency. Fortunately, the advent of big data and massive computing horsepower has introduced a new approach: building energy analytics.
At the 2014 American Council for an Energy-Efficient Economy Summer Study last week, I was encouraged to see an increasing focus on utility customer engagement: Customer needs, wants, and experiences are becoming more and more important in this age of disruptive innovation for the industry. Increased engagement not only allows utilities to build a better relationship with their customers, it also helps them achieve efficiency goals. Although installing more-efficient equipment will always be a big part of energy savings, many utilities now recognize that motivating people to change their behavior can have a significant and persistent impact on energy usage.
I edited 35 E Source Account Management Assessment reports this year, which pretty much makes me an account management specialist. But you don’t have to be an expert to notice something oddly self-defeating in business account management processes. Why are we encouraging contact center reps to collect e-mail addresses from business customers, then hastening the reps off the phone so they meet their average handle time goals?