E Source Blog
Welcome to the E Source Blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
E Source dissected two new rulings—more commonly called the RICE Rule—issued by the US Environmental Protection Agency (EPA) in January 2013 to give you the lowdown on how the rulings will impact your peak-shaving programs. The short answer: Starting May 3, 2014, utility customers that use backup generators or reciprocating internal combustion engines (RICEs) to participate in local peak-shaving programs will have to adhere to the EPA’s new air emission standards. This means utility customers will have to put pollution controls in place or face whopping fines of up to tens of thousands of dollars.
Whether talking to coworkers, E Source members, or anyone else who’s part of the utility ecosystem, I’m frequently reminded of how different this industry is. From a customer experience (CE) standpoint, I see a couple big differences. First, many utilities have a locked-in base of customers, so the concept of creating loyalty can be construed as a nice-to-have. Customer satisfaction, or CSAT, is thought to be the core requirement. Second, the utility industry is heavily regulated.
As efficiency program managers know, getting savings out of lighting programs is becoming more of a challenge, for a few reasons. First, changing federal standards are raising the baseline for energy savings. And second, a lot of the low-hanging fruit has already been captured. Yet savings opportunities still remain, and as new technologies such as light-emitting diodes and advanced lighting controls become more commonplace and decrease in price, there are additional opportunities to grab customers’ attention, whether in the residential or the commercial sector.
After months of planning and development, we’ve launched our new (and much improved!) website today. We’ve taken our members’ feedback—along with extensive user testing—to create a website that’s faster and easier to navigate.
So how will this affect you?