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E Source Blog

Welcome to the E Source Blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.

July 2, 2015 | Essie Snell - Research Manager | 0 comments

Recently, I was in Portland, Oregon, speaking at the AESP Spring Conference, and I had a chance to check out a cool new smart home demonstration project from start-up company IOTAS. Unlike most smart home or home energy management (HEM) vendors that are almost exclusively focused on single-family homes, IOTAS concentrates on adding smart home capabilities to multifamily rental units. The innovations are pretty remarkable, and they’re likely to appeal to IOTAS’ target demographic: millennials. Learn more about the company’s approach.

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June 30, 2015 | Jay Stein - Senior Fellow | 0 comments

Worried that Tesla will put your utility company out of business? Thinking of quitting your utility job and going to work for Elon Musk? Don’t give it another thought. Tesla isn’t going to disrupt the utility industry, but it could be a good ally. Find out more.

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June 30, 2015 | David Podorson - Analyst | 0 comments

Does your utility or energy organization have an innovative demand-side management (DSM) program? We want to hear about it and possibly showcase it at the 2015 E Source Forum! Just complete a quick three-minute survey to tell us about your measure, and we’ll handle the rest. Read on for details and a link to the survey.

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June 29, 2015 | Eryc Eyl - Senior Analyst | 0 comments

The utility industry faces massive change and disruption that promise to make business as usual impossible. And on top of all the change you don’t want, there’s all the change you do want from and for your customers and employees. Some utilities are finding that they can harness the power of all these changes to attain previously inconceivable benefits. With the guidance of E Source and Prosci, a global pioneer in change management best practices research, these forward-thinking companies are getting past the fallacies about change management and implementing a structured approach that will help them get the most out of the constant flurry of unknowns.

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June 25, 2015 | Meredith Ledbetter - Associate Analyst | 0 comments

Electric vehicles (EVs) are becoming increasingly popular with consumers, but how can utilities support adoption and capitalize on this trend? Multifamily residences (MFRs) offer an incredible opportunity to reach concentrated groups of residents who are currently unsupported by EV charging stations. Utilities can engage these customers through tailored messaging to residents and property managers, as well as through increased use of digital channels, improved partnerships, and educational workshops.

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June 24, 2015 | Jeffrey Daigle - Senior Analyst | 0 comments

Recently, I called a company I regularly do business with in order to conduct one simple transaction: buy something. But, most likely due to a spike in call volume, I was put on hold. Enterprise routing—a new call-routing technology that sends overflow calls to non-CSR employees—could probably have helped. Learn about this routing option and four others in a new E Source report.

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June 19, 2015 | Kim Burke - Director, Customer Experience & Marketing | 0 comments

In 2011, Pepco was pronounced the “most hated company in America.” When your organization sits at the nadir of customer satisfaction, how do you climb to the zenith? Where do you even begin? At this year’s E Source Forum in October, we’ll hear from two Pepco communications experts about how the utility was able to drastically improve customer satisfaction, in part by reengineering the communications department and developing integrated strategies to improve day-to-day and storm communications. Join us for what will surely be a lively discussion.

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June 19, 2015 | Lindsey Carter - Marketing Associate | 0 comments

Jesse Fife grew up on Colorado’s Western Slope in stunning Grand Junction. After earning his degree from the University of Colorado, Boulder, he decided to stay in town and get involved in energy-efficiency research. Now he’s E Source’s certified ScrumMaster, the facilitator of all our product development efforts. He keeps us on track, in good spirits, and productive. Plus, he rides a unicycle!

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June 10, 2015 | Keenan Samuelson - Associate Analyst | 0 comments

Keeping up with utility bills is an uphill battle for many low-income customers. To help these users reduce their wintertime bill-payment struggles, Consumers Energy partnered with design-thinking firm IDEO and utility assistance provider THAW to pilot the Clear Control program. The initiative combined shorter billing periods; daily text and email updates on energy use; and low-cost, high-impact energy-efficiency resources to help Consumers’ low-income customers stay on top of their cold-weather utility bills.

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June 8, 2015 | Julie Herman - Business Line Manager, Demand-Side Management | 0 comments

Home energy management (HEM) is shaking up the market and requiring utilities to rethink their demand-side management program strategies. To keep customers and take advantage of the demand-response and energy-efficiency potential that HEM systems offer, utilities need to decide whether to go it alone and bundle new service offerings around security, comfort, solar, and storage, or to partner with a vendor. Either way, they’ll have to choose. The market is forcing the issue.

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