E Source Blog
Welcome to the E Source Blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
Despite a history of consumer distrust, interactive voice response units are great opportunities for utilities to set a positive tone for the rest of their customers’ interactions. Once customers learn that the robot answering the phone at your utility can actually help them, they might not be so afraid of working with the system to solve their problems.
Admit it. You’re calculating return on investment (ROI) all the time. You’re probably doing it right now: “If I put five minutes into reading this blog, how much will I get out of it?” It’s somewhat depressing and nerdy, but we (consciously or not) develop business cases and assess ROI every single day. Is your investment in this blog post starting to pay off? Read on …
While planning this year’s customer experience (CX) sessions, we’ve made it our mission to ensure that every single presentation informs and inspires the hundreds of utility professionals who will be traveling from all over North America to attend. We want to turn every participant into a CX superstar.
Are you ready for the E Source Forum? In just a few days, the E Source conferences team will be heading to the Hyatt Regency Denver at the Colorado Convention Center to start prepping for your arrival! So as I sit down to review my last-minute checklists, I thought I’d share a few tips so you’re better prepared for your time in Denver.
The E Source tech team is full of energy geeks, so energy-efficiency gadgets in trendy packaging really get our motors going. That’s why we’ve been watching smart thermostats with such enthusiasm. As this technology develops, we’ve seen some battles break out between vendors fighting to be the best on the market.
The upcoming switch~ event on October 2 in Boulder, Colorado, comes at a special time: the last day of the 2014 E Source Forum. Let’s celebrate an end to the four days of unparalleled energy discussion and networking that couldn’t happen without our dedicated members and staff.
Solar is constantly presented as a battle between the solar industry—which represents the people’s general collective—and the huge, greedy utilities. We’ve all heard that now-familiar slogan: “They tax the sun!” When an issue is framed in such emotional language, it’s really difficult for individuals to step back so they can make their own decisions.
I recently returned from the 2014 ACEEE Summer Study on Energy Efficiency in Buildings in Monterey, California. The conference slated more than 10 concurrent sessions every day for a full week; I attended several talks that offered tidbits and insights I found particularly interesting.
The idea seemed so simple: “We’ll continually find the best emerging energy-efficiency technologies and incorporate them into our demand-side management programs.” We don’t know who exactly said that, but we remember numerous demand-side management (DSM) program visionaries saying similar things during the industry’s early years. But if utility DSM programs are going to grow and overcome the inertial drag of ever-rising codes and standards, utilities need to constantly add new technologies to their portfolios. Like so many good ideas, this one turned out to be much harder than anyone thought it was going to be.
There are many heralds of the changing season: The splendid debut of chrysanthemum blooms. An overabundance of football paraphernalia, including Sir Purr (who—let’s admit it—is the best-named mascot ever). Shorter days. And—my personal favorite—cooler nights. But for me and many of my counterparts here at E Source, the most telltale sign that fall is upon us is the E Source Forum. Where else can you mingle with people who not only understand but are interested in (!) strategic energy management initiatives or the potential gas energy savings of new laundry technologies like polymer beads?