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E Source Blog

Welcome to the E Source Blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.

October 29, 2014 | Keenan Samuelson - Associate Analyst | 0 comments

Chances are, if you’ve heard about all the benefits of bringing a customer experience (CX)-focused culture to your utility, you’re still trying to get the message through to the rest of your organization. That’s why it’s helpful to provide performance data derived from CX-specific metrics. Our three-part series on CX metrics offers details on how to develop and implement these vital measurements.

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October 13, 2014 | Lauren Potter - Associate Analyst | 0 comments

Millennials have a reputation for being self-centered, entitled, and lazy, but many of our Generation X and baby boomer colleagues have realized that this isn’t always an accurate assessment. Millennials are simply not afraid to take risks, make decisions quickly, and admit when it’s time for a big change. So when these young professionals in the energy industry choose to quickly move on to new companies or careers, it might not be generational whimsy that’s driving their decisions. It might be an intolerance of intransigence, which offers us an opportunity to consider some important questions.

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October 3, 2014 | Aleana Reeves - Business Line Manager, Customer Experience | 2 comments

In celebration of an awesome E Source Forum 2014 in Denver last week and in recognition of CX Day, we have more reasons than ever to share our appreciation for our members. We love your dedication to the energy industry, and watching your incredible success makes us proud to do what we do. Here are just a few reasons why we love our E Source members.

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September 24, 2014 | Keenan Samuelson - Associate Analyst | 0 comments

Despite a history of consumer distrust, interactive voice response units are great opportunities for utilities to set a positive tone for the rest of their customers’ interactions. Once customers learn that the robot answering the phone at your utility can actually help them, they might not be so afraid of working with the system to solve their problems.

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September 23, 2014 | Katie Ruiz - Analyst | 0 comments

Admit it. You’re calculating return on investment (ROI) all the time. You’re probably doing it right now: “If I put five minutes into reading this blog, how much will I get out of it?” It’s somewhat depressing and nerdy, but we (consciously or not) develop business cases and assess ROI every single day. Is your investment in this blog post starting to pay off? Read on …

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September 23, 2014 | Eryc Eyl - Analyst | 1 comments

While planning this year’s customer experience (CX) sessions, we’ve made it our mission to ensure that every single presentation informs and inspires the hundreds of utility professionals who will be traveling from all over North America to attend. We want to turn every participant into a CX superstar.

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September 22, 2014 | Janice Field - Associate Director of Conferences | 0 comments

Are you ready for the E Source Forum? In just a few days, the E Source conferences team will be heading to the Hyatt Regency Denver at the Colorado Convention Center to start prepping for your arrival! So as I sit down to review my last-minute checklists, I thought I’d share a few tips so you’re better prepared for your time in Denver.

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September 19, 2014 | Logan Jacobson - Associate Analyst | 0 comments

The E Source tech team is full of energy geeks, so energy-efficiency gadgets in trendy packaging really get our motors going. That’s why we’ve been watching smart thermostats with such enthusiasm. As this technology develops, we’ve seen some battles break out between vendors fighting to be the best on the market.

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September 10, 2014 | Correne Knollenberg - Analyst | 0 comments

The upcoming switch~ event on October 2 in Boulder, Colorado, comes at a special time: the last day of the 2014 E Source Forum. Let’s celebrate an end to the four days of unparalleled energy discussion and networking that couldn’t happen without our dedicated members and staff.

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September 5, 2014 | Ryan Austin - Associate Analyst | 0 comments

Solar is constantly presented as a battle between the solar industry—which represents the people’s general collective—and the huge, greedy utilities. We’ve all heard that now-familiar slogan: “They tax the sun!” When an issue is framed in such emotional language, it’s really difficult for individuals to step back so they can make their own decisions.

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Topics: Solar

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