CS Week 2024

E Source provides business and technology expertise to help make and implement better data-driven decisions that positively impact your customers, your bottom line, and our planet.

E Source is focused exclusively on utilities at all levels of the organization.

  • Industry-leading research, data science, and consulting capabilities.
  • Experience serving 500+ electric, gas, and water utilities
  • 450+ expert resources
  • 100% vendor neutral for an unbiased and reliable viewpoint
  • Relationships with MBE- and WBE- certified businesses to ensure you meet supplier diversity goals

E Source in action

CIS implementation

Citizens Energy Group modernized its customer information system (CIS) by using the NavigateOne™ methodology to navigate assessment, procurement, and implementation stages, resulting in on-time, under-budget, and within-scope project completion.

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Revenue recovery and credit risk prevention

A West Coast municipal utility recovered $44.7 million in revenue through customized collection strategies, decreasing outstanding payments by 25% with targeted customer segmentation.

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Payment assistance

JEA developed a communication plan backed by data insights to reach over 30,000 low- and moderate-income customers with bill payment assistance options, resulting in significant engagement and plans for future support.

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Customer care and billing application

One of the nation’s largest investor-owned utilities optimized its customer care and billing system, saving $7 million while enhancing disaster recovery capabilities and reducing downtime to under four hours.

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