Managing the affordability crisis

NOTE: This event has already taken place. See below for recording and event description.

Download the slides | Managing the affordability crisis (PDF)

There’s a growing affordability crisis in the utility sector. The traditional approaches to keeping customers current and out of debt aren’t working as intended. In this webinar, we’ll discuss alternative approaches to arrearage management, as well as how to use data science to be much more proactive and precise.

You’ll learn:

• Industry trends on affordability
• Alternative approaches to payment arrangements to manage arrears
• Ways utilities have successfully used data science to limit and manage arrears

Speakers:

Jamie Wimberly, Senior Vice President, Utility Customer Strategy, E Source

Bob Cooke, Executive Consultant, E Source

Tom Martin, Vice President of Commercialization, Data Science, E Source

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