Enabling digital self-service for bill payment assistance and arrangements
July 23, 2025 | 10:00 am - 11:00 am EDT
NOTE: This event has already taken place. See below for recording and event description.
Download the slides | Enabling digital self–service for LMI bill payment assistance and arragements (PDF)
Low- and moderate-income (LMI) customers face hurdles to paying their utility bills, affording necessities, and navigating a complex web of assistance and payment programs with online resources. In response, utilities are increasingly adopting digital self-service tools to help LMI customers enroll in payment assistance and arrangement offerings. Whether you’re ready to optimize existing tools or promote new ones, this webinar will give you the strategies, case studies, and resources to improve your LMI customer service and streamline operations.
We covered:
- Tips and strategies from leading utilities to effectively promote self-service tools and increase customer engagement.
- The top self-service tools that make a big impact for your LMI customers.
- Marketing your self-service options, like mobile apps and MyAccount, through advertisements, campaigns, social media, and websites. You’ll learn how to integrate these tools into a seamless customer journey.
- Industry reports, case studies, and tools that can drive your digital tool strategy forward. Plus, you’ll discover how to use these resources to make informed decisions and improve your outreach efforts.
Speakers:
Ben Nathan, Director, Affordability and Equity, E Source
Questions about this event? Send us a message.