From bill to payment: Improving the customer experience

For many customers, billing and payment interactions define the customer experience. It may be one of the only communications a customer has with their utility, which is why it’s critical to get it right.

It takes a skilled team to engineer an intuitive bill experience and flexible payment options and then move from vision to implementation. Join us for a one-hour web conference to learn how Nashville Electric Service and Ameren are redesigning their billing and payment experiences with the help of E Source.

You’ll learn:

• Best practices in reimagining the customer bill to be more intuitive and user-friendly
• The effects of introducing new and more-flexible payment options on customer satisfaction
• Technology and vendor considerations when making changes to the billing and payment experience

Speakers:

Kim McCleskey, PMO Manager, Nashville Electric Service
Dan Phelan, Senior Product Owner, Ameren Illinois
Cindy Schweitzer, Vice President of Customer Solutions, E Source
Melanie Wemple, Managing Director, Consulting Solutions, E Source

For more information about this event, please email us or call 1-800-ESOURCE (1-800-376-8723).