If you’re like most utilities and other organizations in the energy sector, you’re ready to get serious about customer experience (CX). You’ve probably already launched a few CX improvement projects, but are your efforts focused on the right things? How does your CX maturity stack up against that of others?
In this short web conference, you’ll learn:
- The two distinct dimensions of CX maturity
- The four quadrants of the E Source CX Maturity Matrix
- How the E Source CX Maturity Assessment enables you to compare your organization’s CX maturity to the maturity of other companies
- How to easily find recommendations for advancing your CX maturity
Eryc Eyl, CCXP, Lead Analyst, E Source
Who should attend:
Members of the E Source CX Strategy Service as well as anyone interested in assessing and improving the customer experience at their organization.
For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723).