A utility customer has quite an experience after receiving a higher bill than expected. Written and directed by Bill LeBlanc. Produced for E Source by Drew Naylor and Bill LeBlanc. Customer played by Steve Stone. Customer Service Rep played by Sarah Weldon. Friendly Power Interactive Voice Response System voice(s) by Barry Friedman.

This video debuted during the opening plenary session at the 23rd Annual E Source Forum in Denver, Colorado, on September 21, 2010.