Most recent content on this topic
Case studies for achieving cost-effective portfolios: Solution showcase series
Jordan Tobey | December 4, 2019
During this web conference, we’ll showcase three residential case studies from utilities and their partners on how they’re seizing new opportunities to meet demand-side management program goals.
Is your website best in class?
Heather Hilgenkamp | November 6, 2019
We recently revealed the results and rankings from the 2019 E Source Review of North American Electric and Gas Company Residential Websites, so we compiled some high-level results in an easy-to-digest infographic. How does your website stack up?
Top-Rated Utility Websites Prioritize Customer Needs, According to 2019 E Source Study
Sannie Sieper | September 3, 2019
This press release announces the top utilities in 2019 E Source Review of North American Electric and Gas Company Residential Websites.
What are best practices for noting gender in customer accounts?
Lisa Schulte | July 26, 2018
When a utility's call center representative assumes a caller's gender based on the sound of their voice, it can lead to confusion and poor customer service. Find out how to train your call center staff to provide transgender-inclusive service in their communications.
E Source answer