Small business
Most recent content on this topic
E Source Study Addresses Utility Adoption of Account Management Best Practices
This press release announces the results of the 2019 E Source Account Management Assessment.
E Source Announces Top Utilities in Business Customer Satisfaction
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the E Source Gap and Priority Benchmarks.
6 Must-Attend Sessions at This Year's E Source Forum
At the 2019 E Source Forum, we'll be hosting innovative sessions in six topical tracks that represent the most pressing subjects in today's energy industry: account management, customer experience, demand-side management, distributed energy resources, marketing and communications, and technology.
What are typical payback thresholds for SMB customers?
We discuss payback thresholds and planning requirements from a variety of business sectors, using data from the E Source Business Customer Insights Center.
How can I build trust with SMB customers?
In this Ask E Source answer, we share data insights into how small and midsize business customers view energy-efficiency programs, types of initiatives that build trust, and examples of how other utilities have used marketing campaigns.
Business Customer Interest in Energy-Related Products and Services
In an increasingly competitive marketplace, it's imperative for utilities to generate revenue by offering additional products and services to business customers. In this report, we analyze data from our Gap and Priority Benchmarks to identify business customers’ interest in a variety of offerings.
Essential Online Resources for Your Business Customers
Looking for online resources for business customers? Does your business contact center staff need industry expertise? Is your marketing team looking for new ways to engage with commercial customers? Business Energy Advisor has you covered.
E Source Announces Top Utilities in Business Customer Satisfaction
This press release announces the top utilities in the E Source Business Customer Satisfaction: Gap and Priority Benchmarks.
Business Customer Strategy of the Future
Business customers' needs are changing rapidly and utilities need to adapt. Join this web conference to learn how you can maintain a successful relationship with these critical customers.
Breaking Down Barriers to Innovation
E Source hosted over 160 utility innovators in Seattle, Washington, in early April for a conference focused on moving ideas into action. We got the chance to discuss common barriers to innovation and to collaborate with peers on how to overcome those barriers.
