Most recent content on this topic
WEC Energy Group and Snohomish County PUD take top spots in 2020 E Source Business Customer Satisfaction Study
Sannie Sieper | December 9, 2020
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the 2020 E Source Business Customer Satisfaction Study.
Give them what they want: SMB customers are interested in saving energy through their utility
Sarah Baker | March 18, 2020
Which utility-provided products and services can help small and midsize business customers reach their energy-savings goals and generate revenue for the utility? This snapshot highlighting data from our 2019 E Source Business Customer Satisfaction Study has the answers.
The top-of-mind topics for demand-side management leaders
Gabe Cuadra | February 13, 2020
In this e-book, we summarize the challenges and solutions that demand-side management (DSM) leaders discussed at the fall 2019 DSM Executive Council.
E Source Study Addresses Utility Adoption of Account Management Best Practices
Sannie Sieper | December 5, 2019
This press release announces the results of the 2019 E Source Account Management Assessment.
E Source Announces Top Utilities in Business Customer Satisfaction
Sannie Sieper | August 19, 2019
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the E Source Gap and Priority Benchmarks.
6 Must-Attend Sessions at This Year's E Source Forum
Jeff Stoermer | August 14, 2019
At the 2019 E Source Forum, we'll be hosting innovative sessions in six topical tracks that represent the most pressing subjects in today's energy industry: account management, customer experience, demand-side management, distributed energy resources, marketing and communications, and technology.
What are typical payback thresholds for SMB customers?
We discuss payback thresholds and planning requirements from a variety of business sectors, using data from the E Source Business Customer Insights Center.
E Source answer
How can I build trust with SMB customers?
In this Ask E Source answer, we share data insights into how small and midsize business customers view energy-efficiency programs, types of initiatives that build trust, and examples of how other utilities have used marketing campaigns.
E Source answer
Business Customer Interest in Energy-Related Products and Services
Lane Ginsbern, Daniel Doutre
In an increasingly competitive marketplace, it's imperative for utilities to generate revenue by offering additional products and services to business customers. In this report, we analyze data from our Gap and Priority Benchmarks to identify business customers’ interest in a variety of offerings.
Essential Online Resources for Your Business Customers
Devin Fink | May 14, 2019
Looking for online resources for business customers? Does your business contact center staff need industry expertise? Is your marketing team looking for new ways to engage with commercial customers? Business Energy Advisor has you covered.