Single-family residences
Most recent content on this topic
Educating Canadian Customers About the Benefits of HEM
Rachel Cooper | November 7, 2017
Canadian utilities have an opportunity to educate customers who are interested in home energy management (HEM) on the potential benefits of the smart home, including the ability to monitor and reduce their energy use. Our handy infographic explains which customers to target and how to reach them.
Report
Utility websites are becoming more user-friendly, mobile-optimized according to a 2017 E Source study
Kym Wootton | August 1, 2017
This press release announces the top-ranked websites in the E Source Review of North American Electric and Gas Company Residential Websites: 2017.
Customers Who View Their Utility as Supportive of Solar Energy Report Higher Satisfaction
Sarah Hutson, Rachel Cooper | December 7, 2016
Customers who see their utility as solar-supportive of solar energy are more likely to give their electric provider an excellent rating. You may ask yourself how this shakes out among various groups of residential customers. This infographic highlights attributes of those who give high ratings.
Report
Does Political Affiliation Shape Energy-Related Actions and Perceptions?
Sarah Hutson | November 7, 2016
Using new 2016 Nielsen Energy Behavior Track Survey data, we wanted to understand whether self-reported political affiliation shapes program participation, support of renewables, and energy provider perceptions. Turns out, Republicans, Democrats, and independents have more in common than they think!
Report
Who’s your target paperless billing audience?
Keenan Samuelson, Cory Coggins | December 7, 2017
There are plenty of untapped customers who would be open to paperless billing, but how do you find the holdouts and more strategically target them to increase enrollments? Check out this infographic to learn more about the customers you're not targeting.
Report
Which of Your Residential Customers Are Going Solar and Why?
Rachel Cooper | December 10, 2015
A growing number of US residential customers are installing solar panel systems at their home. Who are these customers and what's motivating them? Findings from an E Source survey of 32,000 US households can help with that! See this infographic to learn more.
Data resource
How to improve your utility customers’ website experience
Haley Kaiser, Rachel Cooper | November 18, 2015
How are utility websites keeping up with customer expectations? What attributes are most important to customers and what are best practices when designing a website? This graphical ebook based on 2015 results from our review of North American residential utility websites answers these questions.
Report
E Source Releases DSM Industry Benchmarking Report
Kym Wootton | November 4, 2015
This press release announces the release of the 2014 DSM Achievements and Expenditures benchmark.
Innovative residential rate design and pricing: Customer preferences and acceptance
This E Source market research study provides utilities with critical customer insights as they consider changes to residential rate structures and pricing options.
Omnichannel Survey
E Source assessed the omnichannel efforts of the utility industry across eight customer-facing channels. Our survey looks at the health and integration of those channels from a representative sample of US and Canadian residential customers and their utilities. E Source members can view the results.
