Most recent content on this topic
Top-notch smart city planning: Ruston’s holistic, inclusive, and digital results
Nicole Pennington | September 17, 2020
Many communities are interested in taking steps toward becoming an efficient and sustainable smart city, but the overwhelming technology options on the market today may be holding them back. During this webinar, we walked through one city's approach.
E Source Study Addresses Utility Adoption of Account Management Best Practices
Sannie Sieper | December 5, 2019
This press release announces the results of the 2019 E Source Account Management Assessment.
How Should We Communicate About Our Transition to Renewables?
Are you starting to shift to renewables but don't know how to tell customers that the transition takes time? Take a look at our examples from utilities that use websites, white papers, social media, and TV ads to educate their customers about balancing resources on the grid.
E Source answer
Account management transformation for SMUD: Consulting case study
Chad Garrett | March 2, 2021
E Source Consulting Solutions assisted SMUD with the reorganization of their account management team to better suit business customers' needs and establish a customer-focused approach to product and service delivery.
Using empathy mapping to design better utility programs
Liza Minor | January 9, 2018
Empathy mapping can help you better understand your customers’ wants, needs, and pain points. At an E Source Forum workshop in 2017, we asked program managers to create empathy maps for their customers. This infographic details three of their personas.
Spring 2018 E Source Innovation Executive Council
April 10, 2018
The Spring 2018 E Source Innovation Executive Council, which was held April 10, 2018, at the Renaissance Seattle Hotel in Seattle, WA, was designed to spark innovative ideas for those in charge of their customer-facing offerings. Download the presentation from the event.
DSM Insights: Easy Access to EIA Utility Revenue and Customer Count Data
Jeannine Turner | December 5, 2017
We’re excited to share a revolutionary enhancement to E Source DSM Insights. Users can now easily access US Energy Information Administration data through DSM Insights. Don't miss this opportunity to learn how to find customer counts, revenue data, and so much more with just a few clicks.
Growing Pains: How Utilities Are Meeting Increasing Efficiency Goals
Rachel Reiss Buckley | July 6, 2017
Utility spending on electric DSM has continued to increase through 2015, albeit at a slower pace than earlier in the decade. To meet these increasing goals, utilities are relying more on behavioral programs than on traditional custom and prescriptive programs. Check out our e-book for the details!
Get Deeper Insights into DSM Portfolios
Rachel Buckley | November 15, 2016
Don't miss this opportunity to learn about three new features of our demand-side management (DSM) data products that will provide more of the information and insights you need to optimize your DSM portfolio.
Three New Data Sources to Help Grow Your Utility Business
Rachel Buckley | November 8, 2016
Don't miss this opportunity to learn about three new features of our demand-side management data products that will provide more of the information and insights you need to grow your business with utilities.