Most recent content on this topic
What’s your utility doing for customers, employees, and your community during COVID-19?
Joy Herbers | April 10, 2020
We’re tracking utilities’ responses to COVID-19. You’ve been doing a lot to communicate with, protect, and support your customers, employees, and community. You’re moving fast and we’re missing some admirable efforts. Add your goodwill to this public spreadsheet. And see what your peers are doing.
6 Must-Attend Sessions at This Year's E Source Forum
Jeff Stoermer | August 14, 2019
At the 2019 E Source Forum, we'll be hosting innovative sessions in six topical tracks that represent the most pressing subjects in today's energy industry: account management, customer experience, demand-side management, distributed energy resources, marketing and communications, and technology.
Does anyone allow outage reporting via location-enabled mobile devices?
How can you make it easier for customers to report an outage? Take a lesson from organizations outside the energy industry. Companies such as Uber and AAA allow customers to use their mobile device's location services to request a ride or report a breakdown. Learn more in this Ask E Source answer.
E Source answer
Virtual assistants can help utilities find their voice
Essie Snell | August 22, 2018
The market for smart speakers and virtual assistants is booming. For utilities, voice-control devices are worth paying attention to because of the smart home interconnectivity they enable as well as the unique marketing and communications opportunities they provide.
Ameren's Outage Experience: Consulting Case Study
Melanie Wemple | March 22, 2018
Learn how E Source Consulting and Advisory Services helped Ameren develop and implement a strategy for unplanned outages. The initiative led to an improved customer outage experience, streamlined operations, and a measurable increase in customer satisfaction.