Most recent content on this topic
Innovative residential rate design and pricing: Customer preferences and acceptance
This E Source market research study provides utilities with critical customer insights as they consider changes to residential rate structures and pricing options.
E Source assessed the omnichannel efforts of the utility industry across eight customer-facing channels. Our survey looks at the health and integration of those channels from a representative sample of US and Canadian residential customers and their utilities. E Source members can view the results.
Customer engagement through smart meter portals
Beth Hartman, Bill LeBlanc | February 2, 2015
The key to customer engagement in smart meter data is presenting this information effectively, which can be done through website portals that are compelling, actionable, and available on customers’ preferred communications channels.