Most recent content on this topic
Energy in the Context of Low-Income Customers' Lives: Insights from E Design 2020 Ethnographic Research
Adam Maxwell | November 21, 2019
Low-income customers have a lot on their plate, and they're not thinking about (and often don't know about) the energy-related services utilities can offer them. Through this web conference, you'll encounter video and audio clips of low-income customers talking about their energy challenges.
Achievements in Utility Customer and Employee Experience: 2019 Winners
Lisa Schulte | January 8, 2020
After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.
How Can You Communicate Support for Solar While Being Realistic About Its Costs?
Is there a way to tout your utility's support for solar without turning customers off by explaining the overall system costs? We share insights from our research into customer perceptions of their utility's support for solar, solar website best practices, and what messages resonate with customers.
E Source answer
Which of Your Residential Customers Are Going Solar and Why?
Rachel Cooper | December 10, 2015
A growing number of US residential customers are installing solar panel systems at their home. Who are these customers and what's motivating them? Findings from an E Source survey of 32,000 US households can help with that! See this infographic to learn more.
E Source Solar Customer Project
Alanya Schofield | December 8, 2015
Join us to learn about the E Source Solar Customer Project, a new solution-oriented collaborative that will help utilities develop a robust and comprehensive plan for actively engaging with customers in the solar market.