Most recent content on this topic
Achievements in Utility Customer and Employee Experience: 2019 Winners
After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.
How Can You Communicate Support for Solar While Being Realistic About Its Costs?
Is there a way to tout your utility's support for solar without turning customers off by explaining the overall system costs? We share insights from our research into customer perceptions of their utility's support for solar, solar website best practices, and what messages resonate with customers.
Which of Your Residential Customers Are Going Solar and Why?
A growing number of US residential customers are installing solar panel systems at their home. Who are these customers and what's motivating them? Findings from an E Source survey of 32,000 US households can help with that! See this infographic to learn more.
E Source Solar Customer Project
Join us to learn about the E Source Solar Customer Project, a new solution-oriented collaborative that will help utilities develop a robust and comprehensive plan for actively engaging with customers in the solar market.
Drivers for Change in Residential Rate Design and Pricing
Pressures from solar, storage, electric vehicles, and home energy management systems are pushing utilities to explore new residential pricing options. Join us for a conversation about pricing trends and the importance of understanding how your customers view different rate and pricing options.
Get the Most from Your Trade Allies
Trade allies play a crucial role in the success of utility demand-side management programs. To learn how to apply proven customer experience methodologies to trade ally management, join E Source for this thought-provoking web conference.