Most recent content on this topic
The top-of-mind topics for demand-side management leaders
Gabe Cuadra | February 13, 2020
In this e-book, we summarize the challenges and solutions that demand-side management (DSM) leaders discussed at the fall 2019 DSM Executive Council.
How are utilities scaling their low-income programs?
Kate Merson | January 21, 2020
Utilities often work with local Weatherization Assistance Program partners to reduce low-income program costs, but they become frustrated when these partners leave money on the table. Here we highlight strategies for scaling up utility low-income offerings and reaching these customers.
The DSM Trends Utility Executives Think You Should Know About
Gabe Cuadra | August 13, 2019
Twice a year, we host the E Source Demand-Side Management Executive Council, where DSM utility executives come together to share innovations, discuss challenges, and solve problems. Here we present our top takeaways and trends from the spring 2019 meeting.
Redesigning Your Residential Portfolio: Highlights from the 2019 E Source Next-Gen Residential DSM Workshop
Kate Merson | August 13, 2019
Couldn't make the 2019 E Source Next-Gen Residential DSM Workshop? Now's your chance to catch up on key highlights from the event. In this web conference, we'll discuss trends such as innovative and promising solutions to revamp your electric and gas residential demand-side management portfolio.
Redefining the Low-Income Customer Experience
Lisa Markus | May 16, 2019
Join us for this one-hour web conference to learn how companies use market research, segmentation, customer journey mapping, innovative marketing techniques, and internal alignment to better understand and support low-income customers.
How Can We Prepare Our Contact Centers for Solar and Electric Vehicle Demand?
Keenan Samuelson, Lauren Potter
Check out this Ask E Source answer for tips on preparing your contact center for an increase in solar and electric vehicle (EV) customer demand. We recommend using customer-friendly language, including solar and EV options on the IVR menu, developing a knowledge base, and more.
E Source answer
What Canadian Customer Insights Does E Source Offer?
Luke Currin, Rachel Cooper | December 10, 2018
Which of your customers want an electric car? What are their communication preferences and online behaviors? The E Source Canadian Residential Customer Insights Center answers these questions and many more. Join this web conference to learn what consumer insights you can access through this tool.
How Do Residential Customers Typically Pay Their Bills?
Laura Ruff, Rachel Cooper | July 2, 2018
Curious as to how residential customers prefer to pay their bills with other service providers? Our report, which uses data from the 2017 Claritas Technology Behavior Track and Energy Behavior Track studies, looks into the channels customers use to pay their electric, Internet, TV, and phone bills.
What are best practices for noting gender in customer accounts?
Lisa Schulte | July 26, 2018
When a utility's call center representative assumes a caller's gender based on the sound of their voice, it can lead to confusion and poor customer service. Find out how to train your call center staff to provide transgender-inclusive service in their communications.
E Source answer
Educating US Customers About the Benefits of HEM
Rachel Cooper | April 23, 2018
US utilities have an opportunity to educate customers who are interested in home energy management (HEM) on the potential benefits of the smart home, including the ability to monitor and reduce their energy use. Our infographic explains which customers to target and how to reach them; check it out!