Most recent content on this topic

How Do Residential Customers Typically Pay Their Bills?
Laura Ruff, Rachel Cooper | July 2, 2018

Curious as to how residential customers prefer to pay their bills with other service providers? Our report, which uses data from the 2017 Claritas Technology Behavior Track and Energy Behavior Track studies, looks into the channels customers use to pay their electric, Internet, TV, and phone bills.

Report

Are We Getting Utility Bill Designs All Wrong?
Bill LeBlanc | June 13, 2018

Sign up for E Source's upcoming bill redesign web conference on June 26, 2018, to learn how to better design your utility bill to serve customers' needs. We'll discuss our recent ethnographic market research, customer-centric design-thinking approaches, and more.

Newsletter

3 Best Practices in Utility Bill Redesign
Ryan Austin | March 29, 2018

Learn how redesigning a utility bill around the customer experience can positively affect customer satisfaction while also decreasing costs in the call center and increasing savings for the utility.

Report

Not finding what you hoped for?

We take on topics from multiple angles all the time, and you’ll have access based on your memberships. We may have written on this topic for another of our services; contact us to find out what you need to get access.

Contact us