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Most recent content on this topic

How do residential customers typically pay their bills?

Laura Ruff, Rachel Cooper | July 2, 2018

Curious as to how residential customers prefer to pay their bills with other service providers? Our report, which uses data from the Claritas Technology Behavior Track and Energy Behavior Track studies, looks into the channels customers use to pay their electric, Internet, TV, and phone bills.

Report

Are We Getting Utility Bill Designs All Wrong?

Bill LeBlanc | June 13, 2018

Sign up for E Source's upcoming bill redesign web conference on June 26, 2018, to learn how to better design your utility bill to serve customers' needs. We'll discuss our recent ethnographic market research, customer-centric design-thinking approaches, and more.

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What we cover

Customer experience transformation

Grid and asset optimization

Program innovation

Technology planning and implementation

How we deliver

Consulting

Data science

Research and advisory

Events and networking

Who we help

Electric and gas utilities

Water utilities

Cities

Utility partners

Who we are

About E Source

Careers and culture

In the news

Leadership

Speaking requests

Sustainability

Contact us

Blog



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