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How BGE used E Source expertise to engage its employees and improve the customer experience
BGE used E Source research, resources, and customer experience (CX) expertise to engage employees across the organization in CX. As a result, the utility moved up three places among its peers in the J.D. Power Electric Utility Customer Satisfaction Study. Learn how you can replicate BGE’s success.
How technology is transforming the employee experience
When employees have the right empowerment tools, they're more satisfied, engaged, and productive. After her E Source Forum 2019 session, Martha Brown, portal product owner at Duke Energy, shared how she built an intranet that meets corporate and employee needs.
Recognize and Reward Innovative Excellence at Your Utility
Every fall, at the annual E Source Forum, we hold an awards ceremony, where we recognize the best and brightest people and utilities from across North America who are driving innovation in the energy industry. Don't miss your chance to win an E Source award—submit your entries today!
Engaging Employees in Customer Experience: Lessons from Beyond the Utility World
What does it take to become truly customer-centric? How can utilities engage every employee to create an exceptional customer experience? What can utilities learn from other industries? Go beyond broadcasting, bribing, and badgering with an award-winning leader in employee and customer experience.