Most recent content on this topic
E Source Utility Ad Awards Contest winners 2019
September 8, 2020
View the winners of the 2019 E Source Utility Ad Awards Contest.
Case studies for achieving cost-effective portfolios: Solution showcase series
Jordan Tobey | December 4, 2019
During this web conference, we’ll showcase three residential case studies from utilities and their partners on how they’re seizing new opportunities to meet demand-side management program goals.
Virtual event
Answering questions about high bills
Jeffrey Daigle, Maggie Boys, Renee Davis
The higher utility bills that come with a change in the seasons have distinctive characteristics and solutions. Our tailored five-step response to customer calls about higher bills can help drive customer satisfaction and first-call resolution.
Report
Educating US customers about the benefits of HEM
Rachel Cooper | April 23, 2018
US utilities have an opportunity to educate customers who are interested in home energy management (HEM) on the potential benefits of the smart home, including the ability to monitor and reduce their energy use. Our infographic explains which customers to target and how to reach them; check it out!
Report
Channel preferences of the future: Emerging trends among customers
Lisa Schulte | February 3, 2018
From mobile apps to online chat, utilities are finding new ways to connect with and serve their customers. This e-book explores which communication channels customers prefer today and makes some predictions about which channels you can expect customers to use more in the future.
Report
Energy AdVision
This robust database will change the way you develop your residential marketing campaigns. This first-of-its-kind, interactive, searchable database allows you to examine over 3,000 utility advertisements for all types of products, programs, and services.
Omnichannel Survey
E Source assessed the omnichannel efforts of the utility industry across eight customer-facing channels. Our survey looks at the health and integration of those channels from a representative sample of US and Canadian residential customers and their utilities. E Source members can view the results.
