Most recent content on this topic
Case Studies for Achieving Cost-Effective Portfolios: Solution Showcase Series
Jordan Tobey | December 4, 2019
During this web conference, we’ll showcase three residential case studies from utilities and their partners on how they’re seizing new opportunities to meet demand-side management program goals.
Virtual event
Answering Questions About High Bills
Maggie Boys, Renee Davis, Jeffrey Daigle
Seasonal bill fluctuations have distinctive characteristics and solutions. A tailored approach to solving seasonal bill increases can enhance the quality of customer care. We've created a five-step roadmap to help drive satisfaction and first-call resolution with these inquiries.
Report
Educating US Customers About the Benefits of HEM
Rachel Cooper | April 23, 2018
US utilities have an opportunity to educate customers who are interested in home energy management (HEM) on the potential benefits of the smart home, including the ability to monitor and reduce their energy use. Our infographic explains which customers to target and how to reach them; check it out!
Report
Channel Preferences of the Future
Lisa Schulte | February 3, 2018
From mobile apps to online chat, new channels for reaching and engaging customers are continuously emerging. This report explores current customer channel preferences and makes some predictions about which channels utilities can expect customers to use more in the future.
Report
E Source Contact Center Performance 2016
Learn more about E Source Contact Center Performance 2016 and download the survey.
