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E Source adds predictive data science expertise through acquisition of TROVE
This press release announces the E Source acquisition of Trove Predictive Data Science, which delivers data-driven artificial intelligence solutions for utilities’ customer- and infrastructure-related challenges.
E Source announces acquisition of UtiliWorks
This press release announces the E Source acquisition of UtiliWorks, a professional services advisory firm that focuses on the water, electric, and gas utility markets.
How Can We Prepare Our Contact Centers for Solar and Electric Vehicle Demand?
Check out this Ask E Source answer for tips on preparing your contact center for an increase in solar and electric vehicle (EV) customer demand. We recommend using customer-friendly language, including solar and EV options on the IVR menu, developing a knowledge base, and more.
Leader Perspectives on the Clean Power Plan
Four members of the E Source advisory board discussed the implications and realities of the US Environmental Protection Agency’s Clean Power Plan—an Obama administration policy aimed at curbing global warming.
An Eye-Opening Customer-First Experience: E Design 2020 NextGen Workshop
In October 2017, we hosted 50 utility innovators for the E Design 2020 workshop. Learn about our three-day approach to stepping into the customers’ shoes through design thinking. For years, utilities have said “We need to become more customer-centric,” and design thinking can accomplish this goal.