Most recent content on this topic
E Source announces winners of the 2020 Utility Ad Awards Contest
Sannie Sieper | September 8, 2020
This press release announces the winners of the 2020 E Source Utility Ad Awards Contest. We recognized this year’s top utilities for creativity as well as demonstrated success in areas such as increased brand awareness, website traffic, and program participation.
E Source expands data science and AI capabilities with acquisition of StrategyWise
Sannie Sieper | July 20, 2020
This press release announces the E Source acquisition of artificial intelligence (AI) and machine-learning company StrategyWise, the latest in a series of investments over the past year designed to expand E Source’s data science and AI capabilities.
E Source and Claritas join forces to help energy and water companies create more-powerful marketing campaigns through superior customer data
Sannie Sieper | June 10, 2020
This press release announces a new partnership between E Source and Claritas that will help energy and water utilities enhance traditional program designs and create powerful, targeted marketing campaigns.
UtiliWorks Consulting announces its 100th utility client
Alyssa Pourciau | May 21, 2020
This press release announces UtiliWorks Consulting’s 100th consulting client, the City of Santa Barbara, California. UtiliWorks will help the City of Santa Barbara with its transition to advanced metering infrastructure.
E Source announces 2020 Utility Ad Awards Contest
Sannie Sieper | April 29, 2020
This press release announces the opening of the 2020 E Source Utility Ad Awards Contest. This year, E Source is looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.
E Source adds predictive data science expertise through acquisition of TROVE
Sannie Sieper | February 11, 2020
This press release announces the E Source acquisition of TROVE Predictive Data Science, which delivers data-driven artificial intelligence solutions for utilities’ customer- and infrastructure-related challenges.
E Source announces acquisition of UtiliWorks
Sannie Sieper | February 5, 2020
This press release announces the E Source acquisition of UtiliWorks, a professional services advisory firm that focuses on the water, electric, and gas utility markets.
How Can We Prepare Our Contact Centers for Solar and Electric Vehicle Demand?
Keenan Samuelson, Lauren Potter
Check out this Ask E Source answer for tips on preparing your contact center for an increase in solar and electric vehicle (EV) customer demand. We recommend using customer-friendly language, including solar and EV options on the IVR menu, developing a knowledge base, and more.
E Source answer
Leader Perspectives on the Clean Power Plan
Michael Shepard, Jim Rogers, Ralph Cavanagh, Sue Kelly, John Di Stasio | March 29, 2018
Four members of the E Source advisory board discussed the implications and realities of the US Environmental Protection Agency’s Clean Power Plan—an Obama administration policy aimed at curbing global warming.
An Eye-Opening Customer-First Experience: E Design 2020 NextGen Workshop
Adam Maxwell | November 8, 2017
In October 2017, we hosted 50 utility innovators for the E Design 2020 workshop. Learn about our three-day approach to stepping into the customers’ shoes through design thinking. For years, utilities have said “We need to become more customer-centric,” and design thinking can accomplish this goal.