Customer satisfaction
Most recent content on this topic
WEC Energy Group and Snohomish County PUD take top spots in 2020 E Source Business Customer Satisfaction Study
Sannie Sieper | December 9, 2020
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the 2020 E Source Business Customer Satisfaction Study.
How E Source research and advisory services enable water utilities to optimize customer service and communications
Aleana Reeves | October 26, 2020
Wondering how to achieve better customer engagement? Join us to learn how E Source’s research and advisory offerings can help water utilities improve credit and collections, customer service, and communications.
Virtual event
Give them what they want: SMB customers are interested in saving energy through their utility
Sarah Baker | March 18, 2020
Which utility-provided products and services can help small and midsize business customers reach their energy-savings goals and generate revenue for the utility? This snapshot highlighting data from our 2019 E Source Business Customer Satisfaction Study has the answers.
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Are you recommending the right products and services to your large business customers?
Sarah Baker | March 18, 2020
Which utility-provided products and services can help large business customers reach their energy-savings goals and generate revenue for the utility? This snapshot highlighting data from our 2019 E Source Business Customer Satisfaction Study has the answers.
Report
Case studies for achieving cost-effective portfolios: Solution showcase series
Jordan Tobey | December 4, 2019
During this web conference, we’ll showcase three residential case studies from utilities and their partners on how they’re seizing new opportunities to meet demand-side management program goals.
Virtual event
Achievements in Utility Customer and Employee Experience: 2019 Winners
Lisa Schulte | January 8, 2020
After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.
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5 great ways to deflect calls to self-service channels
Keenan Samuelson | October 31, 2018
The phone is an expensive contact channel, so we gathered five best practices for routing customers to other channels. They include improving self-service options, communicating proactively, using virtual assistants, building a business case for call deflection, and allowing customers to self-serve.
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