Customer satisfaction
Most recent content on this topic
Customer Care (R)evolution Summit
Customer care operations are the keystone for how we interact with customers, but major shifts in customer perceptions and behaviors mean we have to revolutionize our people, processes, and technologies. Join us as we examine the forces of change and help you start your own (r)evolution.
Case Studies for Achieving Cost-Effective Portfolios: Solution Showcase Series
During this web conference, we’ll showcase three residential case studies from utilities and their partners on how they’re seizing new opportunities to meet demand-side management program goals.
Achievements in Utility Customer and Employee Experience: 2019 Winners
After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.
Top-Rated Utility Websites Prioritize Customer Needs, According to 2019 E Source Study
This press release announces the top utilities in 2019 E Source Review of North American Electric and Gas Company Residential Websites.
E Source Announces Top Utilities in Business Customer Satisfaction
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the E Source Gap and Priority Benchmarks.
E Source Announces Top Utilities in Business Customer Satisfaction
This press release announces the top utilities in the E Source Business Customer Satisfaction: Gap and Priority Benchmarks.
What Canadian Customer Insights Does E Source Offer?
Which of your customers want an electric car? What are their communication preferences and online behaviors? The E Source Canadian Residential Customer Insights Center answers these questions and many more. Join this web conference to learn what consumer insights you can access through this tool.
Account Management Optimization: Consulting Case Study
Learn how E Source Consulting & Advisory Services helped a large southeastern utility develop and implement an improved account management organization. The project boosted already impressive business customer satisfaction ratings and helped streamline internal operations.
Are We Getting Utility Bill Designs All Wrong?
Sign up for E Source's upcoming bill redesign web conference on June 26, 2018, to learn how to better design your utility bill to serve customers' needs. We'll discuss our recent ethnographic market research, customer-centric design-thinking approaches, and more.
Breaking Down Barriers to Innovation
E Source hosted over 160 utility innovators in Seattle, Washington, in early April for a conference focused on moving ideas into action. We got the chance to discuss common barriers to innovation and to collaborate with peers on how to overcome those barriers.
