Most recent content on this topic
A recipe for mobile app success
Meredith Ledbetter | January 25, 2018
Technology is becoming more mobile, and utilities can capitalize on the trend by developing multifunctional apps that engage customers and enhance their customer experience.
The future of utility customer experience
Keenan Samuelson | December 14, 2017
Customer expectations are expanding. Yesterday’s future technologies are today’s realities. Through this web conference, you'll unearth the implications of a shifting competitive landscape that will alter the customer experience you need to deliver.
Innovations in B2B Marketing & Communications
Sarah Howie | July 12, 2017
Business digital marketing and communications trends are on the move. Are you prepared to keep pace? Where can you jump ahead? Join us for this “Innovations in ...” web conference to get the skinny on trends from inside and outside the utility industry.
Customers Who View Their Utility as Supportive of Solar Energy Report Higher Satisfaction
Sarah Hutson, Rachel Cooper | December 7, 2016
Customers who see their utility as solar-supportive of solar energy are more likely to give their electric provider an excellent rating. You may ask yourself how this shakes out among various groups of residential customers. This infographic highlights attributes of those who give high ratings.
How to improve your utility customers’ website experience
Haley Kaiser, Rachel Cooper | November 18, 2015
How are utility websites keeping up with customer expectations? What attributes are most important to customers and what are best practices when designing a website? This graphical ebook based on 2015 results from our review of North American residential utility websites answers these questions.
Customer engagement through smart meter portals
Beth Hartman, Bill LeBlanc | February 2, 2015
The key to customer engagement in smart meter data is presenting this information effectively, which can be done through website portals that are compelling, actionable, and available on customers’ preferred communications channels.