Most recent content on this topic
What Canadian Customer Insights Does E Source Offer?
Luke Currin, Rachel Cooper | December 10, 2018
Which of your customers want an electric car? What are their communication preferences and online behaviors? The E Source Canadian Residential Customer Insights Center answers these questions and many more. Join this web conference to learn what consumer insights you can access through this tool.
DER Portfolio Innovation Working Group: Preworkshop Call
Alanya Schofield | October 3, 2018
If you're attending the DER Strategy Working Group Meeting: Driving Innovation in Your Customer Portfolio at the E Source headquarters in Boulder, CO, October 16–18, 2018, you won't want to miss this pre-workshop call. We’ll set expectations for the workshop and share background material.
How do residential customers typically pay their bills?
Laura Ruff, Rachel Cooper | July 2, 2018
Curious as to how residential customers prefer to pay their bills with other service providers? Our report, which uses data from the Claritas Technology Behavior Track and Energy Behavior Track studies, looks into the channels customers use to pay their electric, Internet, TV, and phone bills.
Radically Redesign Your Utility’s Customer Bill Using Design Thinking
Bill LeBlanc | June 26, 2018
Through recent ethnographic research, E Source revealed major conflicts between how utilities design their bills and the information customers want. We've transformed the bill redesign process and are looking for utilities to partner with us for their redesign efforts. Sign up to learn more.
Educating US customers about the benefits of HEM
Rachel Cooper | April 23, 2018
US utilities have an opportunity to educate customers who are interested in home energy management (HEM) on the potential benefits of the smart home, including the ability to monitor and reduce their energy use. Our infographic explains which customers to target and how to reach them; check it out!
Ameren's Outage Experience: Consulting Case Study
Melanie Wemple | March 22, 2018
Learn how E Source Consulting and Advisory Services helped Ameren develop and implement a strategy for unplanned outages. The initiative led to an improved customer outage experience, streamlined operations, and a measurable increase in customer satisfaction.
TN Valley LPC Leaders Group Call: Where the Industry Stands with Communicating Electrification
Luke Currin | March 26, 2018
It may be a new industry trend, but electrification has serious implications for utilities across North America. E Source will provide market research data on customers' sentiments, examples of how utilities are communicating about electrification, and recommendations for your own communications.
Five Steps Toward Brand Discovery
Bill LeBlanc | February 7, 2018
What does your company want to be in the eyes of the customer? We describe a path for developing a promising brand strategy.
How do you attract next-generation utility customers?
Keenan Samuelson | January 24, 2018
Utilities may be the only companies that can deliver energy, but they're not the only ones that can deliver energy-related experiences. New competitors are entering the market almost every day, edging out utilities.
5 shifts in consumer expectations that will affect your CX strategy
Keenan Samuelson | January 23, 2018
Future customers’ behaviors and expectations will be much different than past customers’, and utility companies will need to adapt. E Source analyst Keenan Samuelson talks about how shifts in consumer psychology and advancements in technology have created a new kind of utility customer.