Most recent content on this topic
Refrigerating COVID-19 vaccines with ultralow temperature freezers
Spencer Sator, Logan Jacobson | March 1, 2021
COVID-19 vaccines need to be stored in ultralow temperature freezers, which consume a lot of energy. What can utilities do to minimize how much energy these freezers use? In this report we explain the technology, efficient options, equipment cost estimates, and utility programs.
The top-of-mind topics for demand-side management leaders
Gabe Cuadra | February 13, 2020
In this e-book, we summarize the challenges and solutions that demand-side management (DSM) leaders discussed at the fall 2019 DSM Executive Council.
E Source Study Addresses Utility Adoption of Account Management Best Practices
Sannie Sieper | December 5, 2019
This press release announces the results of the 2019 E Source Account Management Assessment.
6 Must-Attend Sessions at This Year's E Source Forum
Jeff Stoermer | August 14, 2019
At the 2019 E Source Forum, we'll be hosting innovative sessions in six topical tracks that represent the most pressing subjects in today's energy industry: account management, customer experience, demand-side management, distributed energy resources, marketing and communications, and technology.
E Source Relaunches Business Energy Advisor
Sannie Sieper | May 1, 2019
This press release announces the release of the newly reinvigorated and redesigned E Source Business Energy Advisor. This powerful tool contains a library of information that integrates with utility websites and provides sector-specific energy advice for utilities and their business customers.
What are the best practices for a large C&I new-service application process?
Devin Fink | April 2, 2019
When setting up new services for large commercial and industrial (C&I) customers, key account managers should work to create the best possible customer experience. Learn about how to manage your large C&I new-service application process and keep your customers happy.
E Source answer
Essential Online Resources for Your Business Customers
Devin Fink | May 14, 2019
Looking for online resources for business customers? Does your business contact center staff need industry expertise? Is your marketing team looking for new ways to engage with commercial customers? Business Energy Advisor has you covered.
How can we prepare our contact centers for solar and electric vehicle demand?
Keenan Samuelson, Lauren Potter
Check out this Ask E Source answer for tips on preparing your contact center for an increase in solar and electric vehicle (EV) customer demand. We recommend using customer-friendly language, including solar and EV options on the IVR menu, developing a knowledge base, and more.
E Source answer
How to Win New Business with Utilities
February 28, 2019
In this web conference, we'll share the process for how to track down upcoming demand-side management (DSM) dollars. We'll also share what signals to look for and where to focus your team's efforts so you can grow your DSM business with utilities.
What do we need to know about working with RE100 customers?
Devin Fink | July 22, 2019
Companies that have committed to using 100% renewable energy by joining the RE100 present an exciting challenge for utility account reps. Learn how these important customers differ from a typical key account and what you need to know to help them meet their energy goals.
E Source answer