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1 - 10 of 21 results
Achievements in Customer and Employee Experience: 2025 honorees
We’re honoring the 2025 winners of the E Source Website Benchmark Award of Excellence and the Customer and Employee Experience Awards. These awards highlight utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
Omnichannel Survey
E Source assessed the omnichannel efforts of the utility industry across eight customer-facing channels. Our survey looks at the health and integration of those channels from a representative sample of US and Canadian residential customers and their utilities. E Source members can view the results.
Key highlights and memorable moments from the 2023 Forum
The engagement and enthusiasm that was seen at the E Source Forum 2023 reaffirmed our industry’s dedication to continuous improvement and customer-centric innovation. In case you missed it, here are some highlights from the event.
The quilt for a better tomorrow: A metaphor for the Sustainable Utility
We were honored to have NiSource’s Jennifer Montague deliver the opening keynote at the E Source Forum 2022. Discover why she thinks utilities should use quilting as a guide for planning for a sustainable energy future and how the four main parts of a quilt represent vital parts of the plan.
E Source Forum 2022 is prepared to Empower the Sustainable Utility
Celebrating 35 years as the premier utility conference with insights from utility peers
This press release highlights the 35th anniversary of the E Source Forum and announces the two keynote speakers: Jennifer Montague, senior vice president and chief customer officer of NiSource, and Quinn Parker, founder and CEO of Encolor.
E Source acquires DEFG to become the leader in equity solutions for utilities
This press release announces the E Source acquisition of Distributed Energy Financial Group (DEFG). DEFG is a utility customer research and advisory firm with expertise in low income, equity, and customer experience.
10 reasons to attend the E Source Forum
On the fence about attending the E Source Forum? From the ability to attend in person or online to exceptional learning and networking opportunities, here are 10 reasons why you won’t want to miss it.
E Source prepares for its first hybrid utility conference
Strong attendance anticipated for E Source Forum 2021 despite COVID challenges
This press release highlights the opening and closing keynote speakers for the E Source Forum 2021, an annual conference in Denver for utility professionals.
E Source launches OneInform to help utilities drive the next generation of customer programs
This press release announces the launch of E Source OneInform, a new suite of machine-learning tools designed to revolutionize the way utilities manage and develop customer programs.
6 Must-Attend Sessions at This Year's E Source Forum
At the 2019 E Source Forum, we'll be hosting innovative sessions in six topical tracks that represent the most pressing subjects in today's energy industry: account management, customer experience, demand-side management, distributed energy resources, marketing and communications, and technology.