Utilities have been experiencing flat or declining revenue in recent years due to increased customer adoption of energy-efficiency measures, a decline in natural gas prices, and a flattening of electricity prices. The 2017 E Source Residential Utility Customer Survey, our annual survey of residential utility customers across the US and Canada, revealed US customers’ interest in specific energy-related products and services and how they prefer to communicate with their utility about these offerings.

Download Residential Customers’ Interest in Energy-Related Products and Services (PDF)

Infographic showing which product lines have the most opportunity and what customers' communication preferences are

Contributing Authors

Associate Director, Customer Engagement Solutions

Luke Currin leads E Source’s Customer Engagement Solutions team, which covers marketing, communications, customer experience, and...