Utilities have been experiencing flat or declining revenue in recent years due to increased customer adoption of energy-efficiency measures, a decline in natural gas prices, and a flattening of electricity prices. The 2017 E Source Residential Utility Customer Survey, our annual survey of residential utility customers across the US and Canada, revealed US customers’ interest in specific energy-related products and services and how they prefer to communicate with their utility about these offerings.

Download Residential Customers’ Interest in Energy-Related Products and Services (PDF)

Infographic showing which product lines have the most opportunity and what customers' communication preferences are

Contributing Authors

Director, Portfolio and New Product Strategy

Luke Currin and his team strive to understand utilities’ needs to improve E Source’s demand-side management, distributed energy...