NOTE: This event has already taken place. See below for recording, event description, and link to download the presentation slides.


“Change Management for Utilities: The Why and How (Slides)” (PDF)

Are you designing a training program to support your new billing system implementation? Trying to get employees to make the most of a new smart meter deployment? Struggling to get traction as you build a more customer experience–focused culture across your utility? Then change management is exactly what you need.

Today’s utility industry faces massive changes, disruptions, and cost pressures. E Source and Prosci®, a globally recognized pioneer in change management best-practice research, are teaming up to build awareness around the fundamentals of change management and how utility change management significantly increases the likelihood of meeting desired business outcomes and promised business benefits, through a focus on the needs of employees, customers, stakeholders (and even your executive members). Join us for this utility-focused, utility-only web conference where we’ll discuss the principles behind change management as a discipline and present best practices from across industries and around the world before diving into data and case studies that apply to the utility sector.

Prosci’s research shows a six-fold increase in project success rates when excellent change management is applied to proactively manage the human side of change. Outside of the utility industry, change management is common practice. Within the utility industry, success stories are now showing up with increasing frequency that echo the tangible results and bottom-line value. At Portland General Electric (PGE), a change management strategy helped bring together vice presidents from multiple divisions in a project to centralize the vendor-management process. Ultimately, the project won PGE’s internal “project of the year” award. Pepco used a formal change management approach in a technical consolidation project that delivered significantly higher rates of adoption and usage. And SaskPower has leveraged change management methodologies for years to ensure the success of critical customer service renewal projects.

You will learn:

  • How change management can deliver positive business outcomes
  • How one Canadian utility benefited after setting up a change management team
  • How to begin applying change management best practices to your own projects


Kelly Oman, Delivery Excellence Specialist, Project Management Office, SaskPower
Tim Creasey, Chief Development Officer, Prosci