Customers’ expectations and technology needs are growing, so how do you meet their needs with a website? The E Source Review of North American Electric and Gas Company Residential Websites can help. Our review provides industry level and in-depth analysis on how well utilities are serving their residential customers via the website. Our graphical ebook (PDF) shows utilities how to provide the best possible online experience for customers by finding out what their expectations are and what is important to them. It lays out some best practices for designing and redesigning a website that will keep your customers satisfied and make them want to return.

Download Download the ebook (PDF)

Contributing Authors

Senior Manager, Market Research Services

Rachel Cooper uses customer insights from primary and secondary market research to help E Source members better understand and interact with...